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iTunes Store Refunds

Discussion of general issues, not related to a specific Mac or iDevice operating system.
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Stephen Hart
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iTunes Store Refunds

Post by Stephen Hart » Mon Feb 11, 2013 3:13 pm

I think I've mentioned this before on the SMUG forum, but it's worth repeating.
If you make a mistake in ordering from the iTunes Store, it's easy to rectify. I've had a couple of experiences with this.

Yesterday, I was researching for my March demo on AirPlay, etc., and found an article mentioning the best apps that use AirPlay to allow dual-monitor setups. For example, your iPhone can be a controller and your HDTV is the main monitor.
Most are games, but one was a browser that allows you to switch tabs, etc. on the iPhone or iPad while seeing the website in question full screen on the TV. I ordered it because I thought it'd be good to show at the meeting.

But I hadn't read the description closely enough. It's iPad-only, and I'll be demoing on my iPhone. It was only $1.99, so I wasn't much bothered. But then I remembered that I'd gotten an almost-instant refund for a mistaken purchase in the past.

So I followed the Report a Problem links. In less than 24 hours, I got an e-mail saying the payment had been credited back to my card, no questions asked.

Thanks, Apple, for making impulse purchases completely comfortable.
"Design is not just what it looks like and feels like. Design is how it works."
Steve Jobs

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