Deleting old files in Mail program

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Richard Serkes
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Re: Deleting old files in Mail program

Post by Richard Serkes » Thu Sep 08, 2011 8:00 am

You put your original post in SMUG Treasurer's Reports. I've deleted that thread.

Please let us know which version of Mail you're using then we can get down to business.
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Stephen Hart
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Re: Deleting old files in Mail program

Post by Stephen Hart » Thu Sep 08, 2011 2:14 pm

Bob Johnson wrote:I guess I sent my earlier post on this same subject to the wrong place .. i can't find it.
It said it was successfully submitted ?

I am trying to delete mail from my In box and my sent box .. the things I used to do by highliting and hitting the delete key on the keyboard aren't working anymore ??????? Help please.
Step by step please..
and thank you,
Bob
Can you drag the e-mails to another mailbox?
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Jay Cline
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Re: Deleting old files in Mail program

Post by Jay Cline » Thu Sep 08, 2011 2:15 pm

The normal way it works to delete an email in Apple Mail is to click once on the email and hit the delete key. What happens when you do this? Do you get an error? Is it just happening with one email message or all email in your inbox?
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Richard Serkes
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Re: Deleting old files in Mail program

Post by Richard Serkes » Thu Sep 08, 2011 2:19 pm

I'm using a newer version (v5.0) but you'd think the process would be the same. That said, I highlighted some emails in the INBOX folder as well as the SENT folder and tapped the DELETE key. The emails vanished. Perhaps your Mail application has been messed up somehow. You can go to Apple.com/Support/Downloads and see if you can find your version of Mail. If so, download it and do a reinstall. Make sure you backup your emails before doing this.

If you can't find your version of Mail on Apple.com download Pacifist at http://www.charlessoft.com and install it. Then you can use Pacifist to reinstall Mail from your original installation disk or the disk that contains the version of the Mac OS that's on your computer.
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Jay Cline
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Re: Deleting old files in Mail program

Post by Jay Cline » Thu Sep 08, 2011 7:19 pm

Try this, click once on your Sent email box then go the Mailbox menu and click on Rebuild.
Attachments
rebuild.jpg
rebuild.jpg (41.12 KiB) Viewed 1044 times
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Stephen Hart
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Re: Deleting old files in Mail program

Post by Stephen Hart » Thu Sep 08, 2011 8:06 pm

Whoah! Bold Arrow!
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Richard Serkes
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Re: Deleting old files in Mail program

Post by Richard Serkes » Thu Sep 08, 2011 9:16 pm

You should also check Preferences/Accounts/Mailbox Behaviors and make sure SENT messages aren't being stored on the server. If they are then the server may be reloading the emails after you delete them from your Mac.

You can also go to your ISP's website and check your mail there. Try deleting the messages directly off the server.
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