Printer's ink supply levels - "Not Available"

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Kirsten Ruhl
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Printer's ink supply levels - "Not Available"

Post by Kirsten Ruhl » Sun Aug 21, 2011 10:30 am

I used to be able to see what ink supply levels were for my printer.
Now all I get ever is "Information not available". This is whether or not printer is in use. No difference.
Information just not available...
It was kind of nice when I could check on ink levels.

All I can think of is that perhaps some Snow Leopard update has caused this...?

Any solutions to suggest?
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Richard Serkes
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Re: Printer's ink supply levels - "Not Available"

Post by Richard Serkes » Sun Aug 21, 2011 11:33 am

Go to the Epson website, download and install the latest software and drivers for you printer. After that, make sure the printer is ON and then try to get the information.
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Kirsten Ruhl
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Re: Printer's ink supply levels - "Not Available"

Post by Kirsten Ruhl » Sun Aug 21, 2011 3:31 pm

Thank you, Richard.

I'll do that! - (even though I hate downloading stuff - it usually turns out that it is confusing how to handle what downloads and therefore somewhat frustrating and often very timeconsuming... )

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Stephen Hart
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Re: Printer's ink supply levels - "Not Available"

Post by Stephen Hart » Sun Aug 21, 2011 3:47 pm

Kirsten Ruhl wrote:Thank you, Richard.

I'll do that! - (even though I hate downloading stuff - it usually turns out that it is confusing how to handle what downloads and therefore somewhat frustrating and often very timeconsuming... )
You can always pause at any point and ask here!
"Design is not just what it looks like and feels like. Design is how it works."
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Kirsten Ruhl
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Re: Printer's ink supply levels - "Not Available"

Post by Kirsten Ruhl » Sun Aug 21, 2011 5:00 pm

Thank you, Stephen.

You are very kind to be such an active part of this forum.
I do know that I can get good help here and I will quit whining.

P.S.:
I resolve not to complain that some of my doings are tedious.
After all I do have some fun unlike apparently the poor mice and insects...

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Stephen Hart
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Re: Printer's ink supply levels - "Not Available"

Post by Stephen Hart » Sun Aug 21, 2011 8:25 pm

Kirsten Ruhl wrote:I do know that I can get good help here and I will quit whining.
My point was that you should keep posting. I don't call it whining.
"Design is not just what it looks like and feels like. Design is how it works."
Steve Jobs

Kirsten Ruhl
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Re: Printer's ink supply levels - "Not Available"

Post by Kirsten Ruhl » Sun Aug 21, 2011 8:58 pm

Kirsten Ruhl wrote:
(even though I hate downloading stuff - it usually turns out that it is confusing how to handle what downloads and therefore somewhat frustrating and often very timeconsuming... )
Stephen,
I understood that you were encouraging me to keep posting.
Thank you...

Above quote is an example of whining I was referring to...
A simple statement of my problem will suffice, :D - and I will continue with that...

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Richard Serkes
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Re: Printer's ink supply levels - "Not Available"

Post by Richard Serkes » Sun Aug 21, 2011 9:35 pm

Here's an idea... Go to System Preferences and then select Printers. Select your problem printer and remove it from the list. Then reboot your Mac just in case the drivers were still in memory from the previous boot.

Go back to System Preferences, select Printers and then add your problem printer. Make sure your printer is ON when you add it. See if that will fix things. If not you might not have the software that's compatible with your upgraded Snow Leopard and you'll have to download and install the newest software available.
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Stephen Hart
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Re: Printer's ink supply levels - "Not Available"

Post by Stephen Hart » Mon Aug 22, 2011 8:58 am

Theoretically, Snow Leopard should detect that a printer has been added and offer any relevant driver updates by way of Software Update. All the downloading and installing is managed by the OS.*

However, if the printer is an older one, it's possible the manufacturer hasn't posted the drivers to Apple or hasn't updated them.

I hear you on downloading and installing. Especially with printer and scanner software, it's something you have to be careful of.

Richard's advice to remove the printer and then add it back is good. That's sort of like a restart.

Also, be sure you power the printer down completely and then restart it. You may have to pull the power plug from the printer to do this. Let it sit a few minutes, then start it up. Then wait until it's done with the blinking lights and rearranging print heads. Finally, add it back.

* And if a recent patent application by Apple predicts the future, we'll be able to dispense with the whole idea of printer drivers. The patent was for printer drivers to be built into the printer.
"Design is not just what it looks like and feels like. Design is how it works."
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Kirsten Ruhl
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Re: Printer's ink supply levels - "Not Available"

Post by Kirsten Ruhl » Mon Aug 22, 2011 10:14 am

Thanks so much, Richard and Stephen!

I will deal with this - just a little bit later.
Today I would like to get a lot done rather than risking spending the day dealing with a printer, which already works just fine. Right now I cannot tell what the printer ink levels are, but I do have ink available for any color that might run out.


This isn't whining, it is just statement of fact:
Approaching a project like this I have to be prepared that - even though simple - it might turn into a lengthy process causing its own problems to be dealt with. I admit that sometimes it turns out to actually be simple and no mishaps of any kind, but I cannot know in advance and must allocate appropriate amounts of time and patience to be available before getting into it.
When I do get into this printer issue, I will not hesitate to ask for assistance again if needed.
You are very kind.

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