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Bento Problem

Posted: Thu Jun 09, 2011 2:05 pm
by KarenColes
I think I hate Bento! Suddenly, when I try to open a Bento file, I get the message: "There is a problem with the database. Click for Technical Support." When I do this, I get this information:

1. In the Finder, select File>New Finder Window
2. Click the home icon.
3. Drag the bento.bentodb file out of the bento folder.
4. Leave the Bento folder empty.
5. Start Bento. A new database will be created in the Bento folder.

When I attempt to do this, there is no Bento folder, so there is no way I can drag a file out of it. I can't run Bento, and I can't access my db file at all. (No, I don't have a backup of it. I know........ no sympathy for me!)

Is my situation hopeless? Can my file be resurrected? My Bento version is the original one.

What if I reinstalled Bento from the disk? Do you think I could access my file then?

Re: Bento Problem

Posted: Thu Jun 09, 2011 2:34 pm
by Richard Serkes
When you initially installed Bento, did you use the default location or did you put it somewhere else? Try using the SEARCH function in the Finder to get a path to the Bento folder. Spotlight can also show you the path to the Bento folder.

Once you know where it is just follow the instructions you've posted here.

Re: Bento Problem

Posted: Thu Jun 09, 2011 3:13 pm
by Stephen Hart
Look here: yourhome > Library > Application Support > Bento

To search for bento.bentodb, you need to set the Finder to show system files because Library items are considered system files. See image.

Re: Bento Problem

Posted: Thu Jun 09, 2011 4:35 pm
by KarenColes
I'm obviously missing something here (Probably several things.) I can't seem to figure out how to get the pull down windows that say "System files" and "are included."

I've tried Spotlight, but no matter what I try, I can't find a Bento folder, just the application and the few Bento files I've made.

Re: Bento Problem

Posted: Thu Jun 09, 2011 5:35 pm
by Stephen Hart
Oops! Sorry, I left out some steps.

If you type bento.bentodb into a Finder window search field, nothing will show up at first.

See if these instructions work.

1. Type bento.bentodb into a Finder window search field
2. Click the plus in the upper right hand corner of the Finder window
3. Click and hold on Kind and look for System files in the dropdown menu
4. If you don't see System files in the list, click Other... at the bottom
5. Put a check mark next to System files in the In Menu column

Now you can follow the steps I outlined above.

Re: Bento Problem

Posted: Thu Jun 09, 2011 6:31 pm
by KarenColes
Thanks, Stephen. That worked. I found the file, and the pathway does show that it's in a "Bento" folder. So now, I'm supposed to drag the file out of the Bento folder. Where am I supposed to put it???

Re: Bento Problem

Posted: Thu Jun 09, 2011 8:26 pm
by Stephen Hart
KarenColes wrote:Thanks, Stephen. That worked. I found the file, and the pathway does show that it's in a "Bento" folder. So now, I'm supposed to drag the file out of the Bento folder. Where am I supposed to put it???
I would just drag it to the desktop for the moment. Then follow the directions to restart Bento and let us know what happens.

Re: Bento Problem

Posted: Thu Jun 09, 2011 8:41 pm
by KarenColes
Bento now starts up, and I don't get the error message anymore. But it looks like it won't open my file. Is it gone forever??

Re: Bento Problem

Posted: Thu Jun 09, 2011 9:25 pm
by Ray Bentsen
The only thing I can think of is that possibly you did make a backup at some time ... and if so, your data could be restored as shown below.
;)

Re: Bento Problem

Posted: Fri Jun 10, 2011 6:53 am
by Stephen Hart
Try double clicking the bento.bentodb on your desktop or wherever you put it. It may just work.

A search on the web turned up this page: http://forums.filemaker.com/posts/5c60894de9, which indicates that Ray's idea is right. The restore function attempts to extract data from the damaged file and puts it in the new file you successfully created.

Even if those don't work, I wouldn't necessarily give up on your database file.

Step 1 would be to see if you can find any files with a name like bento1Backup.bentodb or bentoUpgradeBackup 2.bentodb. (You're and expert at searching now!) My Bento folder has a number of backup files. If you can find one of those, just double click it (or choose File > Open in Bento and find the file). Or you could try restoring from one of these files. Note that these are not going to be up to date.

Finally, look up "open bento database without bento" in Google. You may be able to retrieve some of the information that way.

If this is an isolated problem on your Mac, it's unlikely that any general repair utilities like DiskWarrior would help.