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Re: Office 2011 Problem

Posted: Thu Jun 09, 2011 10:03 am
by bobjeri
Bought almost new but reconditioned by Apple approx 2yrs + 4 months ago without the extended warranty.

I've owened Macs since the first iMac in 98 and thought that 'I don't need no stinkin warranty'. May have to rethink that.

Re: Office 2011 Problem

Posted: Thu Jun 09, 2011 10:16 am
by Richard Serkes
bobjeri wrote:Bought almost new but reconditioned by Apple approx 2yrs + 4 months ago without the extended warranty.

I've owned Macs since the first iMac in 98 and thought that 'I don't need no stinkin warranty'. May have to rethink that.
When you buy a reconditioned Mac from Apple you get a full, one year warranty just like buying a new Mac. I think Apple is the only company that does that. You can even buy the AppleCare extended warranty on a reconditioned Mac and it has no limitations unlike buying other reconditioned electronics from other companies. Again, Apple leads the industry.

In the days of the dinosaurs when I began my journey with computers I built my own and did my own repairs. But those days are long gone. Things are too integrated and miniaturized for mere mortals such as myself to do much with a Mac. For example, I bought one of the new Macbook Air models a few months ago and Apple said I needed to decide right then and there how much RAM I wanted because there would not be a way to open it later to add more RAM. This used to be a piece of cake (adding RAM) but no more. Even adding RAM is a process beyond most users.

So for that reason, the cost of repairs, and the cost of parts I have purchased the AppleCare warranty on all my Apple products recently. It's been worth it. I had a 2+ year old iMac with a faulty display and Apple sent a tech to my house twice to replace the display. When it was obvious that it was more than just a display issue Apple just gave me a new iMac with a new warranty. That AppleCare warranty saved my bacon.

Re: Office 2011 Problem

Posted: Thu Jun 09, 2011 5:33 pm
by JerryFreilich
Events may have already bypassed this need but... it also occurs to me that we should have suggested that you "Force Quit" Office when the problem first arose. It would have been the thing to Force Quit, then reboot the computer, then try the whole thing again. You may have seen this little haiku:

Chaos reigns within.
Reflect, repent, and reboot.
Order shall return.

Re: Office 2011 Problem

Posted: Thu Jun 09, 2011 9:19 pm
by bobjeri
It is my recollection that I tried to ForceQuit out of Excell but that it would not, but I am not certain.
At least I didn't have to pull the plug.

I get to about 1 maybe 2 of your meetings per year ... you folks are good.

Re: Office 2011 Problem

Posted: Wed Jun 15, 2011 9:04 pm
by bobjeri
Looks like a hard drive crash ... the folks in Port Townsend are taking care of it.

Thanks for your attempts to solve the problem. It is amazing that there was no sickly behavior in advance, but I've never experienced a crash before.

David, Blue Sky, attempted a boot from an external drive...nada and ran an Apple HW techie thingie from the original disk (among other things). Thanks David.

Re: Office 2011 Problem

Posted: Thu Jun 16, 2011 6:35 am
by Stephen Hart
Sudden failure is fairly characteristic of hard drive death. Sometimes you hear a noise before the drive completely stops functioning. Sometimes you can get the drive to function for long enough to clone it or at least copy your most important files.
But as often as not, it's sudden.
That's why SMUG so strongly recommends a regular method of backing up and/or whole-drive cloning.