Mail Won't Stay Open

Discussion of issues related to OSX 10.10 (Yosemite)
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Richard Serkes
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Re: Mail Won't Stay Open

Post by Richard Serkes » Sat Oct 18, 2014 7:07 am

Jay Cline wrote:Is the Mail app in your applications folder? Do you have any third party plugins?

How to remove third-party plugins:

Quit Mail if it's running.
From the Finder's Go menu choose Go to Folder.
Go to the ~/Library/Mail/Bundles folder.
Delete the contents of the folder.
From the Finder's Go menu choose Go to Folder.
Go to /Library/Mail/Bundles .
Delete the contents of the folder.
Open Mail.
So what does it mean when neither folder can be found (see attachments). Does that mean I don't have any third-party plugins? I knew I hadn't added anything to Mail.
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Stephen Hart
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Re: Mail Won't Stay Open

Post by Stephen Hart » Sat Oct 18, 2014 7:24 am

I don't have a bundles folder either.

Here's a site that shows how to get Mail to open without opening any mailboxes:

http://www.cnet.com/news/mail-crashing- ... is-opened/

If you can get Mail to stay open (hold down Shift immediately after starting), they suggest rebuilding each mailbox.

I don't think an archive and install is the way to go yet.

If you have a good backups, you could try the following: (Note, I didn't see this suggested on the web, and have never tried it.)

quit Mail
look in your account/Library/Mail/V2/Mailboxes and first see if all the mailboxes look right to you. Then you could move them one by one out of the folder onto the desktop and see if Mail will start.

Alternatively, you could set your test user up for admin privileges, and then copy mailboxes a few at a time from your normal account to the test user and see if Mail then quits.
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Richard Serkes
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Re: Mail Won't Stay Open

Post by Richard Serkes » Sat Oct 18, 2014 8:01 am

Using the shift key won't keep Mail open long enough to do much of anything. I was able to highlight one folder but the REBUILD option was grayed out. I even tried moving my contacts to the guest account (which I did) and then opening Mail in guest. Everything worked just fine. So I'm A-OK in guest but in my personal account Mail is screwy. So far that's the only app not to make the transitions from Mavericks to Yosemite and it's an Apple app not something from a third-party publisher.

Other than reformat the HD, reload the OS, reload all my programs and personal data I don't know what else to do. I suppose I could make an appointment with a Genius at the Tacoma Apple Store and schlep my 24" iMac all the way over there but I just don't want the hassle. I looks like I won't be using Mail anymore.

Anyone have a Yosemite compatible version of Eudora?
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Stephen Hart
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Re: Mail Won't Stay Open

Post by Stephen Hart » Sat Oct 18, 2014 8:38 am

Other than reformat the HD, reload the OS, reload all my programs and personal data I don't know what else to do. I suppose I could make an appointment with a Genius at the Tacoma Apple Store and schlep my 24" iMac all the way over there but I just don't want the hassle. I looks like I won't be using Mail anymore.
In terms of nuclear options, I think migrating to a new account would be far easier and far more likely to succeed. If you reload everything, you're bringing your account information over, and may well just recreate the issue.
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Jay Cline
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Re: Mail Won't Stay Open

Post by Jay Cline » Sat Oct 18, 2014 10:09 am

Does About Mail show version 8?
others are having similar issues
https://discussions.apple.com/thread/66 ... 5&tstart=0

Could be font related. As a test you could move your good account's font folder to the account where Mail doesn't work. Make a backup first.
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Stephen Hart
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Re: Mail Won't Stay Open

Post by Stephen Hart » Sat Oct 18, 2014 11:30 am

Have you tried putting mail's prefs on the desktop?
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Richard Serkes
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Re: Mail Won't Stay Open

Post by Richard Serkes » Sat Oct 18, 2014 2:51 pm

Stephen Hart wrote:
Other than reformat the HD, reload the OS, reload all my programs and personal data I don't know what else to do. I suppose I could make an appointment with a Genius at the Tacoma Apple Store and schlep my 24" iMac all the way over there but I just don't want the hassle. I looks like I won't be using Mail anymore.
In terms of nuclear options, I think migrating to a new account would be far easier and far more likely to succeed. If you reload everything, you're bringing your account information over, and may well just recreate the issue.
No nuclear options for me. It seems like the easiest thing to do is to create a new account for me, make it an Admin account and then delete the old one that has the problem. I was experimenting with this last night.
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Re: Mail Won't Stay Open

Post by Richard Serkes » Sat Oct 18, 2014 4:53 pm

OK, so I threw in the towel and created a new account. It took less than an hour to get things set up the way I like them and now I have Mail working. I'll keep the old account on the HD for a few weeks just in case I missed something then I'll delete it.

After following your links it seems as if I'm not the only one to have had this problem. Maybe someone at Apple will figure it out and post an explanation but it was just a lot easier for me to create the new account and call it a day.

Thank you all for your help and suggestions.
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Stephen Hart
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Re: Mail Won't Stay Open

Post by Stephen Hart » Sat Oct 18, 2014 6:11 pm

Cool!
Good work Richard.
Sorry you had a problem, but I hope all is well and you aren't missing any e-mail in your archives.
"Design is not just what it looks like and feels like. Design is how it works."
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Richard Serkes
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Re: Mail Won't Stay Open

Post by Richard Serkes » Sat Oct 18, 2014 6:15 pm

Stephen Hart wrote:Cool!
Good work Richard.
Sorry you had a problem, but I hope all is well and you aren't missing any e-mail in your archives.
I don't archive email. After I read it I delete it. For those few emails I need to keep I have a folder labelled Save. And I was always able to send/receive email on my iPad or using a third-party email client on my Mac.
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