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Download 8.2 issue

Posted: Tue Mar 17, 2015 9:18 pm
by KarenColes
My husband went to download iOS 8.2 onto his phone, and the download seemed complete. Then, somehow the screen went into "zoom" mode and locked. The numbers of the lock code screen are all enlarged to the point that only a few numbers are visible, and the screen can't even be scrolled to enter the code. He's tried shutting down the phone and powering it up again, to no avail. He's locked out.

Any suggestions about why this happened or how to fix it?

Re: Download 8.2 issue

Posted: Tue Mar 17, 2015 10:16 pm
by Richard Serkes
Tell him to try a "hard boot" which is analogous to using a much larger hammer. After turning the iDevice on, SIMULTANEOUSLY hold down the Home button and the Power button. Wait until the iDevice turns off but keep holding down the two buttons until the Apple logo appears on the screen. Then he can let go of the buttons.

Another option is to plug the iDevice into your Mac, open iTunes and RESTORE from the last backup. Then try the upgrade again from iTunes, NOT wirelessly. He did do a backup before the 8.2 upgrade didn't he?

If this doesn't work then I hope the iDevice is still on the warranty.