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Discussion of issues related to iCloud, Apple's "cloud" service designed to store and sync your music, photos, apps, calendars, and documents
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swifty
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Sign-up

Post by swifty » Sun Oct 30, 2011 12:12 pm

I have encountered problems signing up for ICloud. I have two Apple ID's, one of which is an email address but neither is acceptable to ICloud. I have Lion Version 10.7.2 and ITunes 10. I tried calling Apple 1-800-my-apple and could not get passed the automated system for help. Any suggestions?

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Stephen Hart
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Re: Sign-up

Post by Stephen Hart » Sun Oct 30, 2011 3:13 pm

There's a long discussion on Macintouch about multiple Apple IDs and getting iCloud to go.
I have some URLs saved that might help. Are you migrating from Mobile Me? Do you have a family account?

You might also want to check out this SMUG thread:
http://www.straitmac.org/phpBB3/viewtop ... f=22&t=399
"Design is not just what it looks like and feels like. Design is how it works."
Steve Jobs

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Ray Bentsen
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Re: Sign-up

Post by Ray Bentsen » Sun Oct 30, 2011 5:38 pm

When you say that neither Apple ID was acceptable, was there any explanation as to why?

Do you know why you have more than one Apple ID?

Which Apple ID has been used for purchases? Only one I hope.

In order to activate iCloud you do need to use an Apple ID that is an e-mail address.

One suggestion, without knowing more, would be for you to go to http://www.appleid.apple.com and attempt to manage your existing Apple ID(s).

The one that is not an e-mail address could be converted to one that is ... As long as you don't try to associate the same e-mail address with both accounts.

With more information some additional suggestions might be made.

;)
An old Norse adage: Change is inevitable, except from a vending machine.

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swifty
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Re: Sign-up

Post by swifty » Sun Oct 30, 2011 8:36 pm

This is what I got trying to sign in.
Screen Shot 2011-10-30 at 8.40.23 PM.png
Screen Shot 2011-10-30 at 8.40.23 PM.png (180.07 KiB) Viewed 1841 times
Then, when I tried to verify my account, I got this.
Screen Shot 2011-10-30 at 9.22.40 PM.png
Screen Shot 2011-10-30 at 9.22.40 PM.png (24.63 KiB) Viewed 1839 times
Finally, I got this email but no instruction how to proceed.
Screen Shot 2011-10-30 at 9.23.18 PM.png
Screen Shot 2011-10-30 at 9.23.18 PM.png (61.79 KiB) Viewed 1841 times


Still stuck.

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Stephen Hart
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Re: Sign-up

Post by Stephen Hart » Mon Oct 31, 2011 6:25 am

I think the e-mail verification is an automatic mail sent to the address you have listed as the contact e-mail in the account information. If the e-mail bounces, it can't be verified. So check to see if the e-mail you have set for the account (which doesn't have to be the same as your Apple ID) is correct and working.
Also, it looks like one screen is rejecting either your Apple ID or your password for that ID. Remember that the field on the left is the Apple ID, not necessarily the e-mail address you have associated with that Apple ID. And you can click Forgot Password to reset the password.
"Design is not just what it looks like and feels like. Design is how it works."
Steve Jobs

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swifty
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Re: Sign-up

Post by swifty » Mon Oct 31, 2011 8:22 am

Here is an update on what I have done.
Screen Shot 2011-10-31 at 8.47.46 AM.png
Screen Shot 2011-10-31 at 8.47.46 AM.png (161.36 KiB) Viewed 1833 times
Ok. Then I did this
Screen Shot 2011-10-31 at 8.39.06 AM.png
Screen Shot 2011-10-31 at 8.39.06 AM.png (60.85 KiB) Viewed 1833 times
Then
Screen Shot 2011-10-31 at 8.43.56 AM.png
Screen Shot 2011-10-31 at 8.43.56 AM.png (30.06 KiB) Viewed 1833 times
and



Then
Screen Shot 2011-10-31 at 8.47.46 AM.png
Screen Shot 2011-10-31 at 8.47.46 AM.png (161.36 KiB) Viewed 1833 times

At this point, I'm giving up on ICloud.

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Stephen Hart
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Re: Sign-up

Post by Stephen Hart » Mon Oct 31, 2011 8:57 am

Can you sign into Mobile Me successfully?
"Design is not just what it looks like and feels like. Design is how it works."
Steve Jobs

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swifty
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Re: Sign-up

Post by swifty » Mon Oct 31, 2011 3:00 pm

Stephen,

Taking your suggestion, I have gone ahead and tried to sign up with MobileMe.
Screen Shot 2011-10-31 at 3.49.09 PM.png
Screen Shot 2011-10-31 at 3.49.09 PM.png (671.87 KiB) Viewed 1825 times

Next, I got this.
Screen Shot 2011-10-31 at 3.47.54 PM.png
Screen Shot 2011-10-31 at 3.47.54 PM.png (151.85 KiB) Viewed 1825 times

And then,
Screen Shot 2011-10-31 at 3.48.14 PM.png
Screen Shot 2011-10-31 at 3.48.14 PM.png (148.03 KiB) Viewed 1825 times
But, in my mail, there are no further instructions. Still stuck

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Ray Bentsen
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Re: Sign-up

Post by Ray Bentsen » Mon Oct 31, 2011 11:39 pm

Have you checked your Olypen spam filter to see if the verification e-mail might be quarantined there?

;)
An old Norse adage: Change is inevitable, except from a vending machine.

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swifty
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Re: Sign-up

Post by swifty » Tue Nov 01, 2011 7:36 am

I think my problem is the same as Graham's (see below) in that I do not have any mobile phones, iPads, etc. but just two macs in the household. One of the other blogs I've looked at seems to indicate that email verification is being sent to me.com which I don't know how to access.
Screen Shot 2011-11-01 at 8.30.19 AM.png
Screen Shot 2011-11-01 at 8.30.19 AM.png (37.79 KiB) Viewed 1813 times

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